Refund policy
Return & Shipping Policy
Welcome to Phinora Luxe. We aim to provide a seamless shopping experience, including efficient shipping and a straightforward return process. Please read our policies carefully.
Shipping Policy
Order Processing
- All orders are processed and shipped within 2 days of purchase.
- Shipping times may vary based on your location and other external factors.
Delivery Times
- We strive to deliver your package within 7 business days. However, delivery times depend on the destination and may be longer in some cases.
- We are not responsible for delays caused by the carrier or any loss or damage during transit.
Return Policy
Eligibility for Returns
- Items can be returned within 30 days of receipt.
- To be eligible for a return, items must be unused, in the same condition as when received, and in the original packaging.
- Final sale items are clearly marked and cannot be returned for refund or for store credit.
Return Process
- To initiate a return, please contact us at support@phinoraluxe.com with your order details and reason for return.
- Upon approval, you will receive instructions on how to send your item back to us.
Return Costs
- Returning items is at your own expense. Phinora Luxe is not responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We cannot guarantee that we will receive your returned item.
Store Credit
- All valid returns will be refunded in the form of store credit only. No cash or credit card refunds will be provided.
- Damaged or defective items will be exchanged if they are in stock.
- All store credits and exchanges will be processed within 48 hours after the return has been completed.
Contact Us
If you have any questions about our Return & Shipping Policy, please contact us at:
support@phinoraluxe.com
By using our website, you acknowledge that you have read, understood, and agree to be bound by these policies. Thank you for shopping with Phinora Luxe!
