Shipping Policy

Return & Shipping Policy

Welcome to Phinora Luxe. We aim to provide a seamless shopping experience, including efficient shipping and a straightforward return process. Please read our policies carefully.

Shipping Policy

Order Processing

  • All orders are processed and shipped within 2 days of purchase.
  • Shipping times may vary based on your location and other external factors.

Always Free Shipping

  • We cover all delivery shipping costs. Every order will be delivered to your home 100% FREE.
  • No minimum order quantity is required.

Delivery Times

  • We strive to deliver your package within 7 business days. However, delivery times depend on the destination and may be longer in some cases.
  • We are not responsible for delays caused by the carrier or any loss or damage during transit.

Return Policy

Eligibility for Returns

  • Items can be returned within 30 days of receipt.
  • To be eligible for a return, items must be unused, in the same condition as when received, and in the original packaging.
  • Final sale items are clearly marked and cannot be returned for refund or for store credit.

Return Process

  • To initiate a return, please contact us at support@phinoraluxe.com with your order details and reason for return.
  • Upon approval, you will receive instructions on how to send your item back to us.

Return Costs

  • Returning items is at your own expense.  Phinora Luxe is not responsible for return shipping costs.
  • We recommend using a trackable shipping service or purchasing shipping insurance for items of high value. We cannot guarantee that we will receive your returned item.

Store Credit

  • All valid returns will be refunded in the form of store credit only. No cash or credit card refunds will be provided.
  • Damaged or defective items will be exchanged if they are in stock.
  • All store credits and exchanges will be processed within 48 hours after the return has been completed.

Contact Us
If you have any questions about our Return & Shipping Policy, please contact us at:  
support@phinoraluxe.com

By using our website, you acknowledge that you have read, understood, and agree to be bound by these policies. Thank you for shopping with  Phinora Luxe!